Privacy & Cookies

Privacy & Cookies Policy

Your privacy matters. This policy explains how Scent Index collects, uses and protects your personal information.

1. Who We Are

This website is operated by Scent Index.

We handle your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Information We Collect

When you place an order, contact us, or sign up to our emails, we may collect:

• Name
• Email address
• Phone number
• Billing and delivery address
• IP address (for fraud prevention and analytics)
• Order and payment-related information (processed securely by our payment providers)

We only collect data necessary to operate our business and provide our services.

3. How We Use Your Information

Your data is used to:

• Process and fulfil orders
• Communicate about orders or enquiries
• Improve our website and services
• Send marketing emails (only where you have opted in)
• Prevent fraud and maintain security
• Request reviews following your purchase

We do not use your data for automated decision-making with legal or significant effects.

4. Keeping Your Data Secure

We take appropriate technical and organisational measures to protect your data.

Our website uses secure encryption (SSL) during checkout, and access to personal data is restricted to authorised individuals.

5. Third-Party Services

We may share limited data with trusted third parties where necessary, including:

• Payment processors
• Delivery providers
• Analytics services
• Review platforms

These providers only receive the data required to perform their role and must handle it securely.

If you follow links to external websites, their own privacy policies apply.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion where legally permitted
• Object to certain processing
• Withdraw consent for marketing at any time

To exercise these rights, please contact us via our Contact Us page.

7. Account Security

If you create an account, you are responsible for keeping your login details secure. We cannot be responsible for unauthorised access resulting from shared or compromised credentials.

8. Marketing

If you subscribe to our emails, you may receive occasional updates. You can unsubscribe at any time using the link in any email.

9. Cookies

We use cookies to support essential website functions and improve your experience.

What Cookies Do

Cookies help to:

• Maintain your shopping cart
• Enable secure checkout and login
• Understand how visitors use the site
• Improve performance and usability

Types of Cookies

Essential cookies – Required for core functionality such as checkout.

Analytics cookies – Help us understand how the site is used so we can improve it.

Managing Cookies

You can control or delete cookies through your browser settings. Please note that disabling cookies may affect site functionality.

Contact

If you have any questions about this policy or how your data is handled, please contact us via our Contact Us page.

Data Controller

Scent Index
C4 Goldbank Business Park
Wilton Road
Humberston
DN36 4AW
United Kingdom

 

Last updated: May 2026